Scope and provider
These General Terms and Conditions apply to all commercial transactions carried out through the online store www.kuatrocarpets.com (hereinafter referred to as the "online store"). The online store is operated by Kuatro Carpets SL, Calle Carboner, 44, Paterna, 46980, Valencia . Our offer is aimed at consumers over 18 years of age. A consumer is any natural person who carries out a commercial transaction for personal or family use and who is not related to their professional or commercial activity.
The contract language is currently exclusively German. We are working on English and Spanish versions.
Our offers, services, products, and deliveries are made exclusively on the basis of the General Terms and Conditions (GTC) and our Privacy Policy currently in effect. These GTC and our Privacy Policy also apply to all future business relationships, even if they are not expressly agreed upon again. You can access and print the current General Terms and Conditions on the website www.kuatrocarpets.com.
Contract
The product representations in the online store serve to make a purchase offer. By clicking the "Order with payment obligation" button, you make a binding offer. The sale of our products is for private use only. Confirmation of order receipt is sent by automated email immediately after submitting the order and does not constitute acceptance of the contract. The contract is concluded by sending a separate order confirmation by email. We are not obligated to accept your order. We reserve the right to withdraw, replace, or exchange the products offered on the website.
Product Features
The products offered in the online store include a photo and their main characteristics. The color of the product visible in the photo is not binding. It is specified under the product characteristics.
Register as a customer
You have the option to register as a customer free of charge in our online store. Registration creates a permanent customer account. Through this customer account, you can place orders in the future without having to provide your details each time. Registration is not a prerequisite for placing an order. However, there is no right to register. To register as a customer and create a customer account, you must provide, among other things, a valid email address and a password. The email address is used as your username and, together with the password, as your login credentials. The email address is also used for communication with you. Further information on the collection and processing of other personal data can be found in the Privacy Policy. It is your responsibility to handle your login details carefully. You are expressly prohibited from sharing your login details with third parties and/or allowing third parties to access your customer account by bypassing your login details. If you have any indications of misuse of your customer account by third parties, you must inform us immediately. If your personal data changes, it is your responsibility to update it yourself. You can make changes online after logging into your customer account. You can request deletion of your registration at any time by submitting a corresponding notification to us. Upon deletion, your customer account and all personal data directly associated with it will be irrevocably deleted, provided there are no statutory retention obligations or the data is required for order processing. We reserve the right to discontinue registration and a customer account through our online shop at any time. In this case, you will be informed immediately of the planned discontinuation, and your customer account will be irrevocably deleted, along with all data.
Prices
The prices set by us in Swiss francs or euros apply. Product prices include value added tax or sales tax, as applicable. Prices are as indicated on the website and may be adjusted at any time depending on circumstances. You will be informed of any price adjustments by email after placing an order and before delivery. If you have already made payment, any excess payment will be refunded. If a product has a sale price, this will be indicated along with the main features and duration of the sale.
Shipping costs
We deliver free of charge throughout the European Union.
Delivery conditions and self-delivery reservation
Unless otherwise agreed, the products are delivered from our warehouse to the shipping address you provide. If not all ordered products are in stock, we are entitled to make partial deliveries, provided this is reasonable for you. The return period begins only upon receipt of the last partial shipment. The delivery time depends on the delivery location and the specifics of the order. It is normally two weeks. For custom-made products, the delivery time can be up to 10 weeks. Along with the order confirmation, you will also receive confirmation of the delivery time. If delivery of the products fails due to your fault despite three delivery attempts, we may withdraw from the contract. Any payment made will be immediately refunded. If the ordered product is unavailable or other obstacles arise, such as force majeure and resulting restrictions in our supply chain, we may withdraw from the contract. In this case, we will inform you immediately and, if appropriate, suggest delivery of a comparable product. If a comparable product is not available or you do not wish delivery of a comparable product, we will immediately refund any payment made.
Terms of payment
Payment is made by credit card or PayPal. If you pay by credit card, the purchase price will be charged to the credit card specified at the time of order. If you pay by PayPal, the purchase price will be charged to the PayPal account specified at the time of order.
Warranty
Your warranty rights are governed by the statutory provisions of the law of purchase. In the event of defects, we will deliver replacements at our expense. Returns are and must be made in accordance with the provisions in Clause 10. You are obligated to examine the received goods immediately and with due care for discrepancies in quality and quantity, and to notify us of any obvious defects within three days of receiving them. If you receive missing or defective goods, you must notify us immediately by email or letter within three days of receiving them. The same deadline applies to hidden defects discovered later. Failure to comply with the obligation of examination and notification excludes warranty claims. Failure to report defects immediately will result in the loss of your statutory and contractual warranty rights. Furthermore, your complaint will help us assert our own claims against the carrier or transport insurance company. We fulfill our warranty by repair or replacement delivery at our discretion. In the event of repairs, we are not liable for any additional costs resulting from transporting the products to a location other than the place of performance, unless the transport is not in accordance with the intended use of the products.
Return
Returns are processed according to the instructions and as follows: After receiving your notification of the existence of a circumstance pursuant to Clause 9 of these GTC, we will immediately send you a return form. The returned product must be accompanied by the return form and the delivery note (in the case of invoice-based orders, the original invoice) and must be returned within 5 days. Return shipping costs are, in principle, at your expense.
Responsibility
Unlimited Liability: We are liable without limitation for direct damages caused by intent and gross negligence, as well as in accordance with the provisions of the Product Liability Act. We are liable for slight negligence in the event of damage resulting from the violation of human life, limb, and health. In addition, the following limited liability applies: Liability for slight negligence is limited in amount to the price of the product, to the extent permitted by law. This limitation of liability also applies to our fulfillment assistants. Liability for other damages, in particular, but not limited to, indirect, consequential, etc., is completely excluded.
Data protection
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with applicable legal data protection provisions, as well as our Privacy Policy. https://b2b.kuatrocarpets.com/pages/privacy. When you use our website, various personal data is collected. Our Privacy Policy explains what personal data we collect, how and for what purpose, and on what legal basis. It also explains why we use your personal data in the context of contract processing, for how long, and what rights you have. You can also find out who is responsible for data processing and where you can lodge a complaint if you have a data protection concern.
Final Provisions
If one or more provisions of these General Terms and Conditions or an agreement concluded based on them are or become invalid, this shall not affect the validity of the remaining provisions. These GTCs, as well as the Privacy Policy, may be amended or supplemented by us at any time. The GTCs in force at the time of the order apply. Amendments or additions to these terms and conditions affecting existing customer accounts will only be made if necessary due to legal or functional adjustments to our online shop, for example, technical changes or adjustments to the registration process or customer account management. Agreed deviations from these GTCs are only valid if made in writing and signed by us. This requirement can also be waived in writing. Applicable Law and Jurisdiction
The contractual relationship between you and us is governed exclusively by Swiss substantive law, excluding the conflict of laws rules of the United Nations Convention on Contracts for the International Sale of Goods of 11.04.1980 ("Vienna Convention on the International Sale of Goods"), the Hague Convention, and private international law, without prejudice to mandatory legal provisions. The exclusive place of jurisdiction is our registered office. Mandatory jurisdictions provided by law are reserved. We also reserve the right to sue you in your ordinary court of law. These General Terms and Conditions supersede all previous general terms and conditions of sale and delivery.