Cleaning and care
Keeping your carpet in good condition not only extends its lifespan but also ensures a clean and welcoming environment. In this section, you'll find essential recommendations for daily carpet care, as well as practical guides for general cleaning, proper storage, and treating stains or specific situations.
General care
Storing the carpets
Steps to store a rug correctly:
01
Before rolling up your rug, whether handmade or manufactured, make sure it is clean and in good condition.
02
Move the furniture and place it flat on the floor.
03
Roll the rug with the pile facing inward. If it's a large rug, ask someone else to help you make it easier.
04
Use cotton string to secure it. Avoid using adhesive tape to prevent damage to the back.
05
Don't use plastic wrap or film if you're going to store the rug for a long time, as this prevents it from breathing and can encourage mold growth.
06
Make sure to store it in a dry, moisture-free place with good air circulation.
07
Store the rug upright to maintain its shape and prevent warping.
Pile-bumping occasionally occurs when some carpet threads stick out and are longer than the others. To fix this, use scissors and cut the threads horizontally, leveling the surface so that they are even. If done correctly, this will not damage the carpet. It's important not to pull on the threads, and when vacuuming, set the vacuum cleaner power setting to a low level to protect the carpet's texture.
Continuous exposure to direct sunlight can cause your rug's colors to fade or change. To preserve its appearance, it's advisable to keep it out of direct sunlight. If you can't avoid placing it in a sunny area, try rotating it periodically to reduce the effect of light on its color and prevent wear.
If you notice an odor when you unfold a new rug, don't worry. This is completely normal and temporary, as the fibers are tightly packed. In a few days, the smell will fade on its own.
It's normal for rugs to vary by up to 5% in size. In the case of handmade rugs, these differences are part of the artisanal process, giving them a unique and special touch.
Fiber shedding is completely natural and occurs as part of the manufacturing process, as small excess threads are shed during production. With time and proper care, this shedding will decrease. Hoover recommends using a traditional vacuum cleaner with an integrated brush head, always moving in the direction of the pile. If you have a machine-washable synthetic rug, you'll notice that the fiber shedding will disappear after the first wash.
If you notice some creases when you take your rug out of the package, don't worry; this is normal due to packaging and shipping, not a defect. To remove creases, turn the rug over, roll it tightly for a few hours, and then spread it out flat. In a few days, it will flatten completely on the floor.
Frequent use and sun exposure can cause uneven wear and color loss. To keep your rug in good condition, it's recommended to rotate it every six months to a year, which will help preserve its color and keep it looking fresh.

Carpet cleaning
Whether you have a jute or wool rug, consistent maintenance is key. The most effective way to keep it clean is through a regular care routine, which includes vacuuming frequently and addressing spills immediately. This approach will maximize cleaning results and help your rug maintain its clean, new appearance for a long time.
Which rugs can you machine wash?
If you're looking for a rug that's easy to wash, it's best to opt for a synthetic rug. They're lightweight, easy to maintain, and won't be damaged by water. There are also thin, machine-washable cotton rugs if you prefer a non-synthetic option. It's important to remember that there's a difference between washable rugs and machine-washable rugs. Washable rugs can withstand water, but they're not necessarily machine-washable. Instead, you can clean them with a garden hose or a damp cloth.
Cleaning in washing machine
Before putting a rug in the washing machine, always check the label for the manufacturer's washing and care instructions. You'll find important details there, such as the recommended washing temperature. Also, make sure the rug fits properly in your washing machine to avoid overloading it, which could damage both the rug and the machine. Below, we offer a step-by-step guide on how to machine wash your rug.
01 Shake it
Take your rug outdoors to remove any dust, hair, or dirt. If it's a small rug, you can usually do it alone. But if you have a large rug, it's best to ask a friend for help. The two of you can hold opposite sides, hang it up, and shake it vigorously to remove any debris.
02 Put it in the washing machine
Place the rug in the washing machine and make sure it can spin freely, with enough room to move. You can use a front- or top-loading washing machine, or a combination washer and dryer. Avoid overloading it; check your machine's specifications, as load capacity varies by model.
03 Detergents
When washing a rug in the washing machine, use a mild detergent. For a conventional washing machine, a tablespoon of detergent is enough. Avoid using bleach or fabric softener, as these can damage the rug fibers. Plus, by skipping the fabric softener, you reduce the amount of chemicals released into the drain, which is better for the environment. If you're unsure about the detergent, you can mix a small amount with water and test it on an inconspicuous area of the rug to ensure it won't affect its color.
04 Delicate cycle
Choose a delicate wash cycle with cold water, as hot water can cause carpet fibers to shrink and cause irreparable damage. As for drying, if you have a combination washer and dryer, be sure to avoid the dry cycle.
05 Drying
Once you've finished washing the rug, remove it from the washing machine and hang it up to dry. Be careful, as a wet rug can be quite heavy, so make sure to hang it in a secure location. Place towels on the floor underneath the hanging rug to protect the floor from possible water damage.
06 Finalized
Once the rug is completely dry, you can put it back in place. Remove the furniture, make sure the rug is spread evenly in the desired area, and then replace it.

Jute
- Vacuum your carpet regularly.
- Clean up spills properly before they dry.
- Act quickly with the right solution to prevent stains from setting.
- When necessary, take your rug to a specialized dry cleaning service.
For coffee, tea, milk, wine, chocolate, urine/excrement, or blood stains: Detergent and warm water solution. First, vacuum the carpet and then apply the solution using a damp sponge. Then, wipe with a clean cloth and let it dry.
For ink, wax, and grease stains: Use perchloroethylene solvent. Before starting, test in an inconspicuous corner to verify colorfastness. Then, apply the solution directly to the stain with a clean white cloth.
For general dirt and mud stains: Use salt and water. Use a sponge to apply the salt and water solution and let it dry.

Wool
- Vacuum your carpet regularly.
- Clean up spills properly before they dry.
- Act quickly with the right solution to prevent stains from setting.
- When necessary, take your rug to a specialized dry cleaning service.
For coffee, tea, milk, wine, chocolate, urine/excrement, or blood stains : Use a solution of detergent, vinegar, and warm water. Start by vacuuming the carpet and then apply the solution with a damp sponge. Then, wipe with a clean cloth and let it dry.
For ink, wax, and grease stains: Use perchloroethylene solvent. First, test in an inconspicuous corner to verify colorfastness, then apply directly to the stain with a clean white cloth.
For general dirt and mud stains: Use ammonia and warm water. Let it dry, brush it off, and apply the solution with a damp sponge. Then, wipe with a clean cloth and let it dry again.