Visit our website and find the product you want, adjust the quantity to the number you need, and check the remaining stock before filling your cart.

Once you have it, just add it to your cart. You can pay for your order from the cart section (top right), at its incredible price. We'll process it and send it to you very soon so you can enjoy it!

You can currently design a fully customized rug, color, style, pattern, and size, through our website: https://kuatro.bespokerugs.net

If you'd like a different size for one of our magnificent rugs than the ones shown on the website, simply send us a request through our online consultation section, and we'll get in touch with you shortly to try to accommodate your request.

At Kuatro, we work with a wide variety of carefully selected materials to offer high-quality, durable rugs in a variety of styles and textures. Our materials include bamboo silk, wool, viscose, polyester, jute, and other synthetic and natural fibers. Each material has unique characteristics that adapt to different tastes, needs, and spaces.

If you have any doubts about what material might be good for your space, we have created a section especially for you here .

At Kuatro, we strive to represent the colors of our rugs as accurately as possible on our website. However, slight variations may occur due to individual screen settings. Our goal is to ensure that the color palette you choose blends perfectly into your home, so we take care of every detail to ensure the images accurately reflect the actual appearance of each rug.

If you would like to receive a sample package, please contact us through the Professionals section of our website so we can respond to your specific request with the attention it requires.

You can find our Care Guide here .

You can find our measurement guide here .

You can find our Materials Guide here .

At Kuatro, shipping costs are included in the product price. Unless otherwise stated or specifically informed in a specific case, you will not have to pay any additional costs for shipping your rug.

At Kuatro, we strive to prepare and ship your order as quickly as possible. All orders are processed within a maximum of two business days. The estimated shipping time is between 5 and 7 business days, although it may vary slightly depending on your location.

Yes, Kuatro accepts international orders in most cases. If any issues arise regarding the destination country, our customer service team will contact you to offer a solution and ensure your order arrives safely or arrange a refund.

Your order is usually delivered by the corresponding shipping company, and delivery times depend on their operations. If you'd like to schedule a specific delivery date, we recommend contacting the shipping company directly once you've received your order's tracking number.

At Kuatro, if your rug arrives damaged, we generally offer to exchange it for a rug in good condition. However, this process is subject to certain conditions and terms that may vary depending on the case, such as the condition of the packaging and the time elapsed since receipt. To address any issues, we recommend contacting our customer service team as soon as possible.

At Kuatro, we accept credit card payments to offer you the greatest convenience and security when purchasing our products.

Currently, Kuatro does not offer installment payments. Payment must be made in full at the time of purchase.

To access bulk purchase discounts or special discounts for professionals, you must complete an application through the "Professionals" section of our website. These types of discounts cannot be obtained directly from the online store without prior authorization. Our sales team will review your request and contact you to offer the best solution.

No, Kuatro doesn't have a physical store or showroom open to the public. However, you can contact us to arrange a visit to our warehouse, where we'll show you everything you need in a personalized way.

Of course! At Kuatro we have created several sections specially designed for those who are unsure which rug to choose, whether due to materials , measurements , or cleaning and care . In addition, our team is available to advise you and help you find the perfect option for your space.

At Kuatro, you can always ask us for advice online or consult our online guides to help you make your choice. Additionally, if you're a professional, you can contact us to arrange a visit to our warehouse, where we'll show you everything you need in a personalized way.

You can find the current methods and times you can reach us through the contact section on the website. We look forward to hearing from you!